Our Customers

Our Customers

The majority of our customers come from residential accommodation, or from their family homes. From the first day they are given the opportunity to enter supported accommodation through Care, we provide support and assistance to make the move as easy and smooth as possible. This includes offering them choices in everything from accommodation, furniture, decoration, kitchens, bathrooms, flooring… you name it! It is of paramount importance to us that our customers stamp their own individuality and character on their new homes in order to make them more sustainable and, ultimately, to ensure our customers are happy.


Here are just a few comments from our many happy customers which show what a positive impact offering them life choices has had…

Care was appointed by Lancashire Social Services to identify, purchase and manage a significant building alteration, to a house that would be home to our severely disabled son and two other disabled young men. Care’s Development Manager was given the responsibility to complete this task. From our first meeting, we welcomed his evident experience, enthusiasm and his willingness to include the three sets of parents, as active partners in this project. A house was duly bought, alterations completed, all within budget and timescale. As parents we were included in every step of the process and were encouraged to use our time, energy and experiences in this vital undertaking in our son’s welfare. Care have given us and our son excellent commitment and service and a suitably adapted and refurbished house of the highest quality. Care continues to deliver to our son, as their tenant, the highest standard of consideration and support.

Mr. S. Arkinstall

Parent of a Care Housing Association customer

Our son, Jordan, is a severely disabled young man and we wanted to secure quality housing in which he would be happy. After Jordan became housed with another housing provider in which he shared a property with two other boys, all seemed okay. However, as time went on and we learnt a lot more we realised that the housing provider was really poor and we had quite a few battles with them to make the house acceptable for the boys. We reached a stage that we could not work with them so we looked for a new provider and we came across Care Housing. What a difference!! They listened very carefully to what our son wanted and needed and very quickly started to look at what was available. They looked at lots of properties with all the parents, gave advice when it was asked for, and made time to get to know our boys. They showed us another property that they have so that we could see their high standards and we were very impressed with them (still are!).Once we finally found the right property they very quickly got the plans drawn up and discussed them with the parents made alterations if needed and involved the parents every step of the way. The boys finally moved into their new house in January 2011 and are very happy. If anything is needed we phone Care Housing and talk it through with them. The house is beautiful, the boys have got a great home where they are very happy and comfortable and we know that they are in the best of hands. We would recommend Care Housing to anyone looking for the best for their relatives…we have not been disappointed with anything. Our son deserves the best and we know he now has it – THANK YOU CARE HOUSING.

Sam and Peter Johnson

Parents of a Care Housing Association customer

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