Our Services

Care Housing Association adapts its services according to the individual needs of our customers.

The five main service areas are:

Development

Repairs and Maintenance (including compliance)

White Goods Repairs/Replacement

Garden Maintenance

Housing Management

Care Housing Association provides accessible, high quality, supported living homes for people within the community.  We want to be open minded in terms of consideration as to how we help find quality housing solutions and have demonstrated that we are flexible and dynamic to adapt our services to help as many people as we can.

We work with care providers,  commissioners, families and tenants directly to source and develop properties for people with learning disabilities and/or autism. We can buy properties for people to live in or work with developers on apartment and bungalow complexes which we lease.  We also work with NHS England to source and develop bespoke properties for people who have been in long term hospital placements and are ready to live back in the community.

The development team consists of:

Claire Judkins – Business Development Manager

Claire Boardwell – New Homes Officer

For any enquires contact Claire Judkins on 0345 4377367

Care understands that, given the vulnerabilities of our customers, it may be necessary to carry out what may normally be considered urgent or routine repairs much more quickly. This being the case, we have developed excellent relationships with our repairs contractors and they are flexible to our customers’ specific needs.

In November 2021 we employed a Contracts Manager, Chris, to handle our repairs calls in house, then Andrew joined as Repairs Administrator in early 2024 to assist. This means all our tenants report repairs via the same number:

0800 014 9442

Outside office hours (9am – 5pm weekdays) and to cover absence, specialist call handlers Propcall answer phonecalls.

Repairs will be carried out against the following timescales:

• Emergency repair – 4 hour response
• Urgent repair – 4 days
• Routine repair – 21 days

In terms of compliance, we work with several specialist contractors to ensure or homes are safe. This includes carrying out gas and electrical safety tests, portable appliance testing, fire risk assessments, fire panel, emergency light and smoke detector testing, specialist equipment servicing (e.g. lifts, stairlifts, hoists and baths) and water safety management. All our contractors make appointments in advance to work around individual needs.

At many properties we provide, repair and replace appliances such as washing machines, fridge-freezers and ovens (a.k.a. white goods).

To report a repair to an appliance provided by Care, please gather the appliance and fault details then call our repairs number 0800 014 9442.
Please note, if the appliance is still within its warranty you should contact the manufacturer for repairs.

Where properties have communal grounds Care will maintain them. This includes seasonal grass cutting, trimming shrubs, clearing fallen leaves and weeding. If you have a request or query about your garden, please contact your Housing Officer.

Care’s Housing Officers – Jonny, Salvo and Ross – aim to visit our tenants and properties at least 4 times per year to ensure that customers are getting the most out of their homes. We are committed to being very flexible in the way we manage our properties so please feel free to contact our team on 0345 4377367 if you have any questions or suggestions to improve your home. This may include tenancy-related matters, assistance with housing benefit claims, furniture requests, property adaptations or requests, contractor performance or advising on neighbour relationships.